SBA Twitter Chat Focuses on Attracting, Retaining Customers

Small business owners know their customer base defines them. Without customers they can’t make a living, pay a staff or even keep the lights on.

Presumably you possessed a pretty good idea of who your business would serve when you started out. But how do you bring these customers in — and convince them to stay?

For startups, just focus on getting customers in the door. Mature businesses must look at expanding that base. But never forget the importance of retaining the customers you already have.

These loyal people already enjoy your products and services. And their continued support keeps your business going — and opens the door to growth in the future.

Fortunately talking with experts and other small business owners helps you figure out how to grow and retain your customer base. So take time out of your busy schedule to hear what they have to say.

For example, you can join in a Twitter chat on how to attract and retain customers at 3PM ET August 27 sponsored by the SBA. The chat will include tips and resources to help you start, grow, expand, or recover your small business.

To take part, simply follow the hashtage #SBAchat.

Or just click on the button below:

Join Chat

Featured Events, Contests and Awards

TWITTER CHAT: How to Attract and Retain Customers
August 27, 2019, Online

Join in a Twitter chat on how to attract and retain customers at 3PM ET on August 27, 2019. The SBA will be sharing tips and resources to help you start, grow, expand, or recover your small business. Follow along with the hashtag #SBAChat. See you there!

Listening to the Voice of the Customer
October 16, 2019, Chicago, Ill.

Led by veteran product development and market research experts, this course will introduce Voice of the Customer (VOC) market research and teach you to use it to accelerate innovation in business-to-business markets. The workshop uses a lively, interactive format with numerous hands-on activities and practice exercises to build skills and will also expose you to the latest applications of these techniques in areas such as machine learning and journey mapping.
Discount Code
SMALLBIZ ($100 Off)

Small Biz: Banking Conference
November 19, 2019, Los Angeles, Calif.

The small biz: banking conference delivers access to thought leadership, best practices and leading solution providers. Discover how industry leaders attract and retain small business deposits, fee-based services, and loans, and much more.
Discount Code
BIZTRENDS ($200)